FAQ
How do I care for my bag?
What’s your return policy?
You can request a return within 14 days of receiving your order.
A refund will be issued within 15 days from K.SMITH receiving it. All returns must be returned unused, uncleaned and in the same condition in which they were delivered with all original labels attached and complete with all parts and accessories, using their original packaging. All sale items are final.
Note: We reserve the right to refuse any returned item/s that does/does not meet our return policies. K.SMITH does not accept exchanges. Please follow the return process stated above. All shipping costs are non-refundable and are at the expense of the customer.
Please send us an email to initiate your return process. info@ksmith.studio
Do you offer exchanges?
We do not offer exchanges, as all our products are made to order.
Do you offer gift cards ?
We’re always looking for ways to be more sustainable and eco-friendly to protect our planet, therefore, we only offer digital gift cards. Gift cards can be found Here
How long is my store credit valid for?
Your store credit code expires 180 days from issue date.